Niš-ekspres DOO Niš Čamurlija, Stevana Sinđelića 59, is the initiator of the EKSPRES PLUS loyalty program (hereinafter referred to as the Program), the issuer of the EKSPRES PLUS loyalty card intended for regular users of the transport service (hereinafter referred to as the Card) and the processor of the personal data database for all registered users of the program.

Joining the EKSPRES PLUS loyalty program is voluntary and free of charge, and every user has the right, in accordance with these rules, to withdraw at any time.

A Program user can be any person aged 15 and older, with residence in the Republic of Serbia, who fills out the accession statement at one of the sales points included in the Program and who possesses an electronic card received after registering the filled accession statement. All mandatory data in the accession statement must be filled out, and the individual is responsible for the truthfulness and accuracy of all provided data on all forms connected with the use of the card. By signing the accession statement, the individual confirms that he/she agrees with the General Rules of the Program and the Privacy Policy.

The EKSPRES PLUS card can be collected after successful registration at the sales point where the registration was made. If collection of the card at the sales point is not possible due to objective reasons, the card will be delivered to the user at the address provided in the accession statement.

If the user registers via the website www.nis-ekspres.rs, they receive a virtual card which can also be used when purchasing at Niš-ekspres sales points (it is sufficient to have only the loyalty card number).

The electronic monthly card can also be used as an EKSPRES PLUS card if the user agrees to the program conditions by filling out the accession statement.

Users of the EKSPRES PLUS program, for every realized purchase of a ticket whose value is over 100.00 RSD, achieve a bonus in the amount of 10% of the value of the purchased ticket. The achieved bonus is recorded on the loyalty card in dinars and can be accumulated or used (in the amount not less than 100.00 RSD) at any subsequent purchase of a ticket for Niš-ekspres departures. The achieved bonuses in the current year can be used until the end of the following year.

The maximum value of reduction of the ticket price when purchasing a transport ticket using the EKSPRES PLUS loyalty card amounts to 90% of the ticket price.

The used value, i.e., the value by which the payment of the new transport ticket is reduced, is automatically erased from the card. When purchasing a ticket whose price is reduced on the basis of using the achieved bonus on the card, no bonus is achieved on the amount of surcharge up to the full price of the transport ticket, nor on the amount used from the loyalty card.

The EKSPRES PLUS loyalty card is the property of the issuer Niš-ekspres DOO Niš Čamurlija, and the user is its holder. An individual can register in the program only once, and the issuer keeps records of the users of the EKSPRES PLUS card. The EKSPRES PLUS loyalty card is not a credit, debit card, not a check, nor any other type of payment card, and the amount indicated on the card cannot be exchanged for cash, nor does the card user have the right to cash payment of the benefits achieved on the basis of the loyalty program.

In case of technical problems or force majeure which prevent the operation of the computer system, when the bonus system does not work, it is not possible to use the benefit from the card, nor can it be subsequently achieved. The issuer of the loyalty card is not responsible for the impossibility of achieving the bonus due to the technical problems or consequences of force majeure. Subsequent entry of discount on the card is not possible.

The basic card is issued at personal request with acceptance of the conditions from the accession statement. The basic card is not transferable to another person and can be used exclusively by the registered program user whose signature is on the accession statement. Niš-ekspres DOO employees at the sales point reserve the right to check at any time the identity of the card bearer.

For the card issuer, the assumption is valid that every card user is fully familiar with the General Rules of the EKSPRES PLUS loyalty program, and, in case the loyalty card user allows its use by another person, the user will be considered responsible for all transactions that this person has made without the knowledge of the card user.

The issuer is not responsible for possible loss, theft, unauthorized use or damage of the loyalty card and in such cases has no obligation of compensation of damage to the card holder.

The EKSPRES PLUS loyalty card is issued with an unlimited validity period, i.e., until revocation.

Niš-ekspres DOO Niš reserves the right at any time and without prior notice to withdraw the card from circulation, as well as to grant, change or completely abolish elements and suspend benefits of the program at its own discretion. Of every change of rules, Niš-ekspres DOO Niš will inform the program user via its website and by posting notification at sales points.

The current program rules are available at the internet address www.nis-ekspres.rs and at all sales points of the loyalty card issuer. If the program user continues to use the card after the published changes, it means that they agree with them.