TICKET CANCELLATION/PROBLEMS WITH TICKET DELIVERY

If you have not received your ticket within 30 minutes from completing your order, please send us a request to check the transaction to onlinetickets.reklamacije@nis-ekspres.rs
Before sending us an email, please check your Spam or Junk folder. 

Please include the following details in your email: 

– Transaction date and time;

-The email address you entered in your purchase order;

– The amount your account was charged for.

We will check all the deatils and inform you of our next steps. If the purchase procedure has not been completed but the funds have been withdrawn from your account, we will refund the money in full. If your tickets have been created sucessfully but you have not received them, we will send them again to the same email address or to the email address that you specify in your request.

Unused tickets purchased through our website can be cancelled up to two hours before the scheduled departure. If the ticket hasn’t been used before you cancel it, we will refund the residual value of the ticket after deducting the administration fee (10% of the ticket price). You can cancel your ticket and apply for a refund:
– By forwarding the email you received from us (the email with your ticket) to:   reklamacije@nis-ekspres.rs. In the email, please state that you want to cancel your ticket. 

When sending your ticket cancellation request, please provide us with your personal identification number (according to the Law on Fiscalization, we must enter the customer’s personal identification number if we want to cancel a fiscal receipt).
For more information on ticket cancellation, please call:
018/255-666,
065/466-9551 (+viber),
065/466-9397
or contact us by sending an email to: onlinetickets.reklamacije@nis-ekspres.rs